Wyndham Hotel & Resorts has rolled out Wyndham Connect in North America. First announced at its 2023 global conference, Wyndham’s new guest engagement platform powered by Canary Technologies comes at no additional cost to owners.
Designed to enhance the guest experience through a series of best-in-class, mobile-centric tools, Wyndham Connect leverages AI-driven large language models, allowing owners to cater to modern travelers and their evolving needs. Nearly 2,000 hotels in North America have started using Wyndham Connect.
Last year, hotels across all Wyndham brands globally with Overall Social Review scores above 4.0, on average, saw twice as much RevPAR growth compared to those with lower scores, according to the company. Designed to increase profitability by leveraging technology to streamline owner operations, the rollout of Wyndham Connect helps owners keep guests more engaged than ever by personalizing their experience.
“We always put our franchisees first, and investing in innovative technology like AI sets them apart from the competition," Scott Strickland, chief commercial officer, Wyndham Hotels & Resorts, said in a statement. "With access to powerful solutions like Wyndham Connect, our franchisees can manage their businesses more efficiently and curate guest experiences to help make stays more meaningful than ever. The result? Happier guests, higher chances for repeat business and money in franchisees’ pockets.”
Whether it’s leveraging AI to respond to 80 percent of common guest messages like directions to the airport shuttle or helping guests to plan for a late departure, Wyndham Connect enhances the guest experience while giving staff time back to focus on other key areas of day-to-day operations.
Key benefits of Wyndham Connect include:
- Messaging that matters: Allows staff to use AI-generated messaging to help respond to guests via text message with ease and speed before, during and after their stay.
- Smart mobile check-in: Speeds up the check-in process for both guests and front desk agents, helping to verify guest information in advance and protect hotels from chargebacks.
- Effortless upsell: From early check-in, late check-out and personalized upgrades, hotels can generate incremental revenue while making each stay personal and memorable for guests.
- Smart mobile check-out: Provides a faster, contactless check-out experience for guests, while helping alert front desk agents and housekeeping staff when guest rooms are available.
The Power of AI
The rollout of Wyndham’s guest engagement platform is part of the company’s broader approach to technology. Over the last six years, Wyndham has invested nearly $325 million delivering sales, marketing and digital innovations.
Strategically embracing AI and allowing for innovation to revolutionize its operations has been a key focus area for Wyndham to support owners, guests and team members. From implementing AI to advance how Wyndham engages with guests to enabling team members to tackle day-to-day tasks like transcribing meeting notes during virtual meetings, Wyndham has taken a purposeful approach to drive efficiency, productivity and enhanced experiences for team members, owners and guests.