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New edition
: Check out HM's August/September Edition
Hotel operations
Operate
JD Power: Management companies drive guest satisfaction growth
Guest satisfaction at branded hotels managed by third-party operators rose 14 points in 2026, with property investments and staff training driving gains.
Esther Hertzfeld
Sep 2, 2026 8:00am
HM Exclusive: Hotels are missing loyalty opportunities
Sep 2, 2026 8:00am
Highline taps Otelier to centralize hotel data
Sep 1, 2026 8:00am
IHG sees technology and scale as drivers of owner returns
Aug 28, 2026 8:00am
What delayed technology decisions really cost hotels
Aug 27, 2026 2:00pm
The Policy Brief: The American Franchise Act protects franchisees
Aug 27, 2026 1:00pm
