Omni Hotels & Resorts is set to deploy Canary Technologies' guest experience platform across its portfolio to support in-stay communications and centralized access to property information.
For Dallas, Texas-based Omni—which operates hotels and resorts in more than 50 destinations across the U.S.—the rollout is intended to standardize how guests receive information and interact with hotel teams while streamlining routine service inquiries. The implementation includes AI-enabled guest messaging and a digital compendium designed to provide real-time responses and mobile access to hotel services and amenities, according to San Francisco, Calif.-based Canary Technologies.
“At Omni Hotels & Resorts, our goal is to create experiences that feel seamless, personal and rooted in genuine service,” Gustaaf Schrils, CIO at Omni Hotels & Resorts, said in a statement. “Canary helps us extend that commitment by making information more accessible and communication more responsive, while giving staff more time to make meaningful connections.”
“With Canary’s AI Guest Messaging and Digital Compendium, Omni will engage guests in real time, reduce friction and ensure guests can always get the answers they need while freeing teams to focus on in-person service,” added DJ Singh, vp of global sales at Canary Technologies.
The messaging platform supports communication through SMS, WhatsApp and other channels in more than 100 languages. The digital compendium is designed to function as a centralized, mobile-friendly resource for property information intended to reduce front desk and service call volume.