The Wilderness Resort in Wisconsin Dells, Wis., completes a fiber network expansion and technology upgrades with Spectrum Enterprise. The initiative will improve the resort’s guest experience by providing high-speed managed Wi-Fi access throughout its 600-acre property along with enhanced TV options for the resort’s 1,174 lodging options that include hotel rooms, condos and cabins, according to the company.
“We’re focused on meeting and exceeding expectations, and today’s guests expect to connect to their personal devices from any of our resort locations—whether in the guestroom, at one of the restaurants or while enjoying the waterparks,” Wilderness Resort COO Joe Eck said in a statement. “Providing visitors with five-star Wi-Fi service is key for us and handing over the management of that service to Spectrum Enterprise has freed up our internal teams to focus on elevating other customer service experiences.”
Wilderness Resort has experienced continual growth and now encompasses four indoor and four outdoor waterparks, five restaurants, an award-winning golf course and numerous nature paths. Because of the scale of the property and terrain, guests sometimes had trouble accessing Wi-Fi in certain areas. To improve overall connectivity, Spectrum Enterprise installed 1,400 Wi-Fi access points and increased the resort’s internet bandwidth with download speeds up to 10 Gbps (gigabits per second), enabling Wilderness Resort’s guests and staff, which can be as many as 10,000 people, to access Wi-Fi wherever needed. Spectrum Enterprise also manages each Wi-Fi access point with 24/7/365 customer support as part of a managed Wi-Fi solution.
“Seamless Wi-Fi and diverse TV entertainment are not just amenities, they are essential to the guest experience and driving repeat customers,” said Rajat Mukherji, vice president, vertical markets for Spectrum Enterprise. “We’ve partnered with Wilderness Resort to implement new solutions that not only address the current needs of their visitors but can flex and scale to support future business growth.”
All hotel guest rooms, condos and cabins are now using Spectrum Enterprise Fiber Connect Plus TV, which provides high-definition TV viewing with more than 120 channels. With no equipment to purchase, the video experience is delivered through a private and dedicated fiber connection, which reduces maintenance costs for the resort.