Snowflake, the AI data coud company, launched the AI Data Cloud for Travel and Hospitality, uniting Snowflake's data platform, AI capabilities and industry-specific solutions to deliver best-in-class data insights for the travel and hospitality industry. Snowflake empowers airlines, hotels, cruise lines, and travel technology providers to harness data and artificial intelligence to improve operations and power five-star customer experiences across the sector.
As the travel and hospitality industry transitions from recovery to stable growth, businesses face new challenges and opportunities. Snowflake is uniquely positioned to support this growth, offering a unified platform that streamlines AI and ML development, providing top-tier security and governance capabilities, and democratizing data access. With robust data collaboration capabilities and effortless scalability, Snowflake enables organizations to harness their data's full potential.
The AI Data Cloud for Travel and Hospitality addresses key industry trends and use cases, including dynamic pricing and sustainability tracking, developer efficiencies, reputation management, and performance advertising to help organizations across the industry both streamline operations and unlock new business value.
With Snowflake's AI Data Cloud for Travel and Hospitality, businesses can build and optimize outcomes like:
- Hyper-Personalized Marketing: Personalized, privacy-focused marketing campaigns resulting in accelerated customer acquisition and reduced acquisition costs.
- Improved Customer Experience: Optimized bot and Interactive Voice Response (IVR) performance plus preemptive messaging to reduce churn loyalty and co-branded experiences: modernized customer data management, streamlined alliance point management, optimized hotel and partner coordination, and customer vs. member 360-personalization to enhance customer retention and engagement.
- Reliable and Efficient Operations: Optimized routes and networks, simplified irregular operations management, increased turn efficiencies, and improved crew coordination.
- Maximized Revenue Management: Optimized maintenance, repair and overhaul (MRO) workstreams, fine-tuned scenario forecasting, optimized dynamic pricing, and focused ancillary revenue streams to drive profitability.
Snowflake’s vast partner ecosystem also facilitates seamless data enrichment via Snowflake Marketplace, allowing businesses to easily integrate and analyze third-party data sources such as weather patterns, economic indicators and global events alongside their own data, enabling more comprehensive and better-informed decision-making in industries where external factors significantly impact operations and customer behavior.
"The travel and hospitality industries are at a pivotal moment, with AI and data-driven insights becoming critical for success," Whitnee Hawthorne, Global Head of Travel & Hospitality at Snowflake, said in a statement. "Our AI Data Cloud for Travel and Hospitality provides the tools and capabilities needed to not only keep pace with evolving customer expectations, but also to drive innovation and operational excellence in this dynamic and competitive sector."
Some of the largest travel and hospitality businesses around the world are already using Snowflake’s AI Data Cloud for Travel & Hospitality to democratize data access and drive collaboration.
"By creating a unified data foundation on Snowflake, we're improving our ability to make data driven decisions and automate aspects of our business” said Raymond Boyle, Vice President, Data Analytics and Strategic Insights, Hyatt. “From guest preferences to functional decision management, Snowflake empowers us to advance care and further enhance the guest experience. Snowflake provides an important foundation for our work to redefine hospitality in the digital age."