Navan has launched Hotel Concierge by Ava, the latest in a series of generative AI advancements from Navan’s automated virtual assistant, Ava. Acting as a hyper-personalized concierge, Ava can provide tailored recommendations informed by travelers’ individual preferences and booking patterns to increase efficiency and help frequent travelers stay one step ahead.
The process of trip planning, which can take hours of research, is now done in a matter of seconds. Weaving in publicly available information such as destination location and hotel reviews, customers are shown a curated selection of hotels within company policy and ranked by the best option for the traveler, based on preferences.
“As a CEO I am always traveling and, over time, I’ve come to favor a certain type of hotel, no matter where I go. For example, I like a nice gym, I like rooms to be spacious enough to do video calls and I like a nice restaurant,” Navan CEO and co-founder Ariel Cohen said in a statement. “That said, when I visit new cities, finding a hotel that meets my preferences can be a bit of a gamble. With Concierge, we are removing that guesswork—personalizing business travel, saving time, increasing efficiency and enabling road warriors like me to fully focus on the job at hand.”
Ava will now complete forms, optimize a travel search around traveler preferences, provide context on suggested bookings, and instantly scour the Navan database of reviews to help travelers plan the perfect stay. Ava analyzes each user’s individual booking patterns to provide recommendations based on preferences such as:
- Loyalty program memberships
- Favored hotel type
- Historically preferred amenities (breakfast, gym, pool, pet-friendly, etc.)
- Room size (square footage, bed size)
- Distance from the company office or other landmarks
The Navan team will continue leveraging generative AI to further enhance Ava’s capabilities to reimagine tedious travel tasks.
“With Concierge by Ava, the cumbersome process of searching, clicking, sorting, and comparing to find your perfect hotel is now a thing of the past,” said Ilan Twig, chief technology officer and co-founder of Navan. “Ava has broken out of the chat box and interacts directly with the Navan platform, taking the work out of travel planning—the latest in our mission to make travel and expense easy through relentless innovation and magical user experiences.”