Mews has released the Mews Terminal S2 to support hotel businesses across food-and-beverage and front-desk operations.
The Mews Terminal S2 combines the power and flexibility of an electronic point-of-sale system with the capabilities of a payment terminal. It aims to provide increased speed, flexibility and ease of use for both staff and guests across all payment touchpoints throughout the stay.
The Mews Terminal S2 fully integrates with Mews POS, with Mews Payments embedded throughout. This enables staff to take orders and process secure payments from the same device anywhere on the property, from front-desk room upgrades to poolside drinks.
It also eliminates wasteful trips between tables and fixed terminals and reduces order errors with real-time order transmission, allowing staff to focus on guest service. Its flexibility and scalability make the solution suitable for both independent and property groups with F&B facilities.
The portable, wireless hand-held device can be moved to high-traffic areas when necessary, such as the reception desk during checkout times or the restaurant during peak dining hours. This eliminates the need to double up on terminals at each location.
Arctic SnowHotel, a property part of Snowhotel Family, located in Lapland, Finland, was an early adopter of the Mews Terminal S2. The hotel experienced a significant positive impact on operations, with the average time to take orders and payments dropping from five minutes to one minute. “With the Mews Terminal S2, we’ve been able to provide a more seamless and pleasant experience for our guests, which is exactly what we strive for,” Suvi Ristiluoma, head of restaurant operations/human resources manager at Snowhotel Family, said in a statement. “It’s simple to use, and our staff love how it speeds up service without compromising on guest interaction.”
A range of payment options are available, with the ability to split bills, take card or mobile payments and charge directly to the room. The platform also has an embedded tipping option.
“Great hospitality is often about simplicity, and the Mews Terminal S2 means hotel and restaurant staff have just one, easy-to-use device to handle the administrative elements of their role,” said Matt Welle, CEO at Mews. “Guests are served faster, staff make fewer mistakes, and hotels can work more efficiently and securely.”