Food and beverage technology company Iris has launched two new features, Open Tab and Pay at Table, to help increase revenue and support operators against the challenges of rising costs and staff shortages.
With staffing challenges and job openings at an all-time high, digitizing processes can help alleviate the strain on operations, the company claimed. Open Tab provides a new way to order with the option to start a tab, order multiple rounds of food and drink, and pay in one single transaction at the end. Groups can also order across multiple devices which can then be reconciled with one final bill to pay. For payment, guests can retrieve the bill using the relevant table number, add a tip and pay by credit card. Previously with other solutions guests have been required to pay every time they placed an individual order, rather than the option of settling one final bill.
Open Tab satisfies the need for guests to self-serve. Guests can determine their delivery location, order multiple rounds/items and pay off the open bill, how and where they choose, at the end. The bill can be accessed throughout via the order history function. Unlike other solutions there is also no need to download or spend time setting up an account and logging in. It can be selected by the guest and become operational immediately.
Working alongside Open Tab, Pay at Table lets guests retrieve their bill at the end of a meal and pay directly via the app— regardless of how the order was placed. As a result, guests can pay more quickly and efficiently without the need to wait for a member of the staff. Pay at Table was developed to be mobile-first and meet the growing demand from guests who want to use their mobile to manage their hospitality experience. Guests have the option to order with staff and then pay when they are ready via a QR code to enjoy both a high-touch and high-tech experience. Swifter payment options also provide operators with the opportunity to improve turnover rates and increase revenues even further.
“The role of mobile has had a transformative impact on the hospitality industry," said Graham Rushin, VP of sales and marketing at Iris, in a statement. "Not only from a guest journey perspective but also in supporting owners and operators to mitigate the impact of rising costs and staff shortages.
"We have developed Open Tab and Pay at Table as two features that will not only meet the ever-growing demand from guests for a highly digital, self-service experience that is delivered across other aspects of daily life but will also enable hospitality owners and operators to increase their earnings and revenue potential of their venues. Both features deliver intuitive, efficient functions that support staff, operations, cashflow, revenue and payment security to build a better experience for guests and operators alike.”