Hotel Equities is implementing a digital tipping platform by Grazzy for their associates. The initiative aims to enhance the overall associate and guest experience by providing a convenient, secure and cashless way for guests to provide tips to hotel team members.
Hotel guests staying at any property within the Hotel Equities portfolio can now tip housekeeping, front desk and other hotel staff directly from their mobile devices without the need for cash or any additional app downloads. Guests can scan a property-branded QR code in their hotel room or on signage around the hotel to access Grazzy, then select the staff member they want to tip and enter the amount.
"Our associates drive results and we are constantly seeking ways to enhance their work experience which is why we are excited about our partnership with Grazzy and Visa Direct," David Rosenberg, SVP of operations at Hotel Equities, said in a statement. "By implementing digital tipping, we are not only modernizing the tipping process but also providing our associates with an additional avenue for recognition and financial benefit. This initiative aligns with HE's commitment to utilize thoughtful technology and create added benefit offerings for our team members."
Hotel Equities has begun implementing the Grazzy platform across its portfolio of hotels and will continue to do so over the coming months.