Hospitality Financial and Technology Professionals Association formed a new AI council dedicated to navigating the complexities of artificial intelligence within the hospitality sector. The group will focus on establishing industry standards, acting as a knowledge hub and providing expert guidance to professionals navigating the evolving AI landscape.
The council will concentrate on high-level governance, education and best practices. The group aims to serve as a definitive resource for the industry, ensuring that hospitality organizations can adopt AI technologies ethically, effectively and with confidence.
Participation is exclusive to HFTP’s global members with no involvement fee collected, which promotes a diverse and unbiased perspective. Meetings will be conducted virtually, ensuring broad participation and ongoing engagement from the worldwide membership.
Primary objectives for the council include the development of ethical AI standards that prioritize data privacy and guest trust. The group will also curate a repository of relevant case studies to highlight successful strategies and lessons learned from across the business world. Additionally, the council plans to host educational webinars designed to demystify AI concepts for finance and technology professionals in the hospitality field.
Leading this initiative are newly-appointed co-chairs Michael Goldrich and Shannon McCallum. Goldrich is founder and chief advisor of Vikander Advisors, which focuses on digital and AI strategies. His expertise in generative AI establishes him as a prominent figure in this fast-growing field. He developed a five-step process to guide companies in AI transformation. McCallum is vice president of hotel operations at Resorts World Las Vegas. She is recognized for her leadership in hotel operations. With a record of implementing innovative hospitality solutions, McCallum has driven transformative changes that enhance guest experience, streamline processes, and set new standards for service and efficiency. McCallum also serves as secretary on the HFTP Global Board.
Both chairs bring extensive industry experience and a forward-thinking approach to technology adoption. Their leadership will be instrumental in guiding the council as it creates frameworks for AI readiness and advocates for responsible innovation.
"As AI continues to reshape the business landscape, our members need a reliable compass to navigate these changes," HFTP CEO Frank Wolfe said in a statement. "This council is not about building the tools, but about building the understanding and the guardrails necessary to use them well. It is a vital step in our commitment to serving the industry by providing the foresight and standards that will define the future of hospitality technology."
The council will also work to answer pressing industry questions regarding AI trends and vendor evaluation, positioning itself as a neutral, expert voice amidst the noise of the current tech market. By focusing on education and standardization rather than product creation, HFTP ensures its members have the unbiased support needed to make informed strategic decisions.
Although a council framework has begun, HFTP is still accepting volunteer forms to serve.