Hotel operator Regency Hotel Management has selected the Guest Management System from Canary Technologies to modernize operations across its portfolio of more than 100 properties in 38 states.
The Sioux Falls, S.D.-based Regency plans to deploy Canary’s platform to digitize the guest journey from pre-arrival through checkout. The system is designed to streamline arrivals, centralize guest communication and create new revenue opportunities while reducing administrative workload for on-property teams, according to the San Francisco, Calif.-based technology supplier.
“The hospitality business has always been a people business,” Jim Stark, CTO at Regency Hotel Management, said in a statement. “Canary engages guests from the first pre-arrival message, and when they arrive, our front desk teams can focus more on hospitality instead of paperwork. Early guest engagement also makes revenue generating upsells easy. Our general managers like it and so do our guests.”
“With Canary, Regency is digitizing operations, improving the guest experience and increasing staff engagement, all from a single platform built specifically for hospitality,” added DJ Singh, vp of global sales at Canary Technologies.
Through the implementation, Regency properties expect to utilize mobile check-in to reduce front desk congestion and enable contactless arrivals, while AI-powered guest messaging is designed to facilitate real-time communication between staff and guests. The platform also supports digital tipping, along with upselling tools designed to personalize stays and drive incremental revenue.