Enseo releases a new white paper detailing challenges and opportunities in the new era of guest room digitization. Titled “The Power of Connections – Speed, Service, and Value Driving the Digitized In-Room Guest Experience,” the report charts a new course to help hotel brands and owners minimize friction, enhance quality, elevate guest satisfaction, control costs and even open new revenue streams at a time when hotels are being asked to do more with less.
“To meet the operational challenges of today’s hotel market, operators are leaning heavily on a convergence of technology innovation and best-in-class service – to improve operational efficiency, ensure long-term sustainability, and build even higher levels of guest satisfaction," Brian Gurley, CEO of Enseo, said in a statement. "Enseo’s The Power of Connections concludes that ultimately it is all about connections – even amid industry headwinds and ever-escalating guest expectations, hoteliers must unlock a new level of connection between guests and properties, and among the technologies that power seamless experiences. I urge hoteliers at all levels to read this report, which details the path forward in a newly digitized ecosystem.”
To access the full report, visit here.