Flywire Corp., a global payments enablement and software company, has expanded its partnership with Driftwood Hospitality Management to deploy Flywire's hospitality solutions across nearly 90 U.S. properties. Driftwood—an existing customer of Flywire’s solutions for payments, signatures and authorizations—is rolling out enhanced payment capabilities to further streamline guest transactions and back-office operations.
Driftwood manages more than 15,000 rooms across nearly 90 hotels, including brands such as Marriott, Hyatt, Hilton, IHG, and more, as well as with independent boutique hotels.
- With the rollout of additional Flywire’s payments offerings, Driftwood properties will be able to:
- Guarantee payment by requesting it alongside an e-signature.
- Implement a lower-risk way to process cards.
Accept ACH payments, which cost less to process than credit cards and are less risky than sharing wire instructions.
The company expects the new solutions—combined with existing features like secure online portals, fraud prevention, multicurrency support and automated reminders—to enhance efficiency and the guest experience across Driftwood's properties. According to a statement from Driftwood, Flywire's solutions have reduced payment-processing costs by nearly 30 percent across 10 properties over five months, with ACH adoption and electronic authorization workflows driving measurable savings across millions in total payment volume.
"Flywire's comprehensive travel and hospitality solutions have really up-leveled our operations,” Carol Davies, senior vice president of commercial strategy at Driftwood, said in the statement. “They’ve helped us significantly reduce turnaround time for both payments and contract signatures, while simultaneously lowering the burden of reconciliation and manual data entry. The platform also helps us reduce chargebacks and fosters improved transparency between our sales and finance teams. This technology allows us to operate more efficiently and deliver the elevated, seamless service our guests expect."
“The demands of the hospitality industry are constantly evolving, requiring sophisticated solutions that go beyond basic payment processing to truly embed within and optimize a hotel’s operational workflow,” said Colin Smyth, SVP and GM of travel at Flywire. “Our hospitality solutions are designed specifically to meet these needs, offering a unified, secure platform for contracts, authorizations, and payments. By expanding their use of Flywire's technology, Driftwood is strategically investing in a best-in-class technology that simplifies complex transactions, elevates the guest journey, and drives tangible efficiencies for their staff.”