The Chichester Park Hotel in Chichester, England, has deployed Infor hospitality-management products and Infor sales & catering, a fully integrated, event-management software product. The new cloud systems have streamlined and amalgamated key processes.
The 86-room hotel was looking for a new solution to replace its incumbent system that was unable to keep pace with the demands of the growing business. The property's team selected the platforms for their ease-of-use and the ability to integrate with other solutions and technologies.
According to the hotel, Infor HMS and SCS are already delivering benefits for the business, securing efficiency savings and providing insightful and accessible data. System integration gives the team comprehensive business visibility.
“Put simply, the systems work for us,” Chichester Park Operations Manager Kam Sanmukhani said in a statement. “The seamless integration of our core business processes has led to a more streamlined and efficient experience for both staff and guests. For example, when it comes to advanced deposit postings, we can now automatically charge cards in a couple of clicks, a process that used to take 90 minutes to do manually. The reporting functionality is excellent, too, enabling us to filter the data in a multitude of ways to reveal valuable business insights.
“Infor SCS gives us the ability to automate the entire booking process, from initial enquiry through to the final invoice," Sanmukhani continued. "In combination with the functionality of Infor HMS, Infor SCS puts the scalable foundations in place to ensure sustainable and profitable business growth, helping us to deliver exceptional customer service whilst maximizing revenues.”