BWH Hotels has partnered with Mews for the company to be a certified PMS provider.
"The collaboration with Mews aligns with BWH's dedication to delivering exceptional guest experiences. Mews' cloud-native platform offers flexibility and scalability, enabling European BWH properties to seamlessly integrate Mews with their existing systems and adhering to our commitment to technological advancement and operational excellence," Ron Pohl, president of WorldHotels and International Operations at BWH Hotels, said in a statement. "We look forward to working with Mews to help increase hotel operational efficiencies and guest satisfaction."
Mews has features that streamline property management from guest check-in to backend operations, according to the company. BWH properties can seamlessly integrate with existing systems. This efficiency improves guest experiences and resource management, aligning with BWH's goal of providing exceptional value to their hoteliers and guests.
Mews will also play an important role in prioritizing guest loyalty alongside guest experience features like online check-in and a virtual concierge. These additional customized experiences are expected to further enhance brand loyalty.
"Mews is thrilled to team up with BWH Hotels," Mews CEO Matt Welle said. "We have worked closely with the team at BWH Hotels to ensure a seamless transition and the collaborative spirit of our teams has set a strong foundation for a successful partnership. We are excited to push the boundaries of innovation and operational excellence together to deliver truly remarkable experiences for all BWH guests."
The comprehensive planning and coordination between both teams have ensured a seamless transition in numerous BWH properties, including the Best Western Princess Hotel, the Best Western Hôtel Lakmi Nice and the Best Western Plus Hôtel Isidore.