Hotel Management
The Hospitality Show
Hospitality Investor
Hotec Operations
Hotec Design
Advertise
About Us
Own
Operate
Tech
Design
F&B
HM 150
The Hospitality Show
Magazine
Resources
All Resources
Whitepaper | Special Reports
Roundtables | Webinars
Questex Events
Industry Events
Surveys
Ebooks
Top Lists
Events
Subscribe
Own
Operate
Tech
Design
F&B
HM 150
The Hospitality Show
Magazine
Resources
All Resources
Whitepaper | Special Reports
Roundtables | Webinars
Questex Events
Industry Events
Surveys
Ebooks
Top Lists
Events
Subscribe
Hotel Management
The Hospitality Show
Hospitality Investor
Hotec Operations
Hotec Design
Advertise
About Us
North America Hotel Guest Satisfaction Index Study
Operate
JD Power: Management companies drive guest satisfaction growth
Guest satisfaction at branded hotels managed by third-party operators rose 14 points in 2026, with property investments and staff training driving gains.
Esther Hertzfeld
Sep 2, 2026 8:00am
JD Power: Hotel guest satisfaction improves despite higher rates
Jul 14, 2026 8:00am
JD Power: High-end segments see guest satisfaction improvement
Jul 16, 2024 7:00am
JD Power: Hiring spree pays in customer satisfaction
Jul 26, 2023 8:00am
