Enseo promotes Sarah Jones to vice president, commercial strategy and customer excellence. In this expanded role, Jones will take Enseo’s service to an even higher level, directing a new customer success team that connects with hotels from installation through training and every touch point that follows.
In her almost five years at Enseo, Jones has held leadership roles in business, development, operations, and client success. Her promotion underscores Enseo’s focus on delivering unmatched service experiences and guiding hotel partners toward measurable results and increased revenue.
“Sarah Jones has been instrumental in elevating our customer and brand relationships,” David Goldstone, president of Hospitality at Enseo, said in a statement. “This team will complement our leading support group, staffed entirely by Enseo employees, who combine deep technical expertise with a customer-first mindset. Sarah’s focus on excellence ensures lasting success for our customers and their guests, making her the ideal leader for this role.”
Enseo’s customer success team plays a pivotal role in ensuring long-term satisfaction, improved revenue, and operational efficiency for our hotel partners. Through proactive engagement, regular business reviews, and continuous training, the team provides the tools and insights hotels need to maximize their in-room technology investments.
“In today’s complex operating environment, hotel leaders need confidence in their teams, technology, and partners,” said Brian Gurley, CEO of Enseo. “Offering industry-leading support is core to what we believe at Enseo, which is why we have invested so much into growing our Customer Success Team. We have the technology and people necessary to offer in-depth service in the era of hands-off technology, which is the essence of a true partnership.”
“I am excited and honored to expand my responsibilities at Enseo as the company continues to deliver unforgettable customer experiences by providing proactive, personalized support,” Jones said. “Through collaboration, data-driven insights, and a passion for hospitality, hotels build lasting partnerships that transform challenges into opportunities for success. Hoteliers are in the midst of a transformative moment as guest room technology evolves, and traveler preferences are redefined. I look forward to working closely with our team and hotel partners to drive success at the highest levels.”