Hospitality management company Charlestowne Hotels has appointed Stephanie Bauer regional vice president of operations and Hayato Nogaki as operations director. In their new roles, Bauer and Nogaki will work with on-property teams and ownership groups to strengthen the company’s operational standards, elevate team performance and drive results across the company’s portfolio of 60+ hotels.
The appointments come as Charlestowne expands its footprint both intentionally and strategically. “Growth doesn’t change what we owe our owners and our teams. If anything, it raises the bar,” Kyle Hughey, CEO of Charlestowne Hotels, said in a statement. “Stephanie and Hayato bring exactly the kind of hands-on leadership that keeps that promise, giving our properties even stronger operational support as we move forward.”
Stephanie Bauer
Bauer has more than 20 years of hospitality leadership experience across upper-upscale, lifestyle and luxury hotels. Most recently, she was vice president of operations at Remington Hospitality, leading a portfolio of lifestyle and soft-branded properties. She has also held senior operations roles with Hospitality Ventures Management Group, AVANA Capital and Westmont Hospitality Group, overseeing ground-up repositionings of underperforming and newly acquired properties and managing renovation and rebranding initiatives across multiple U.S. markets.
“Partnering with owners across every phase of a property’s life—from day-to-day operations to the big picture decisions that shape long-term value—is where I thrive,” Bauer said. “Understanding the full operational picture and building strong owner relationships is what lets us deliver results that stick. I’m looking forward to bringing that approach and focus to Charlestowne’s portfolio.”
Hayato Nogaki
Nogaki has more than 25 years of hospitality leadership experience across luxury hotels and resorts. Most recently, he led hotel operations in Honolulu, overseeing a complex transition while driving improvements in guest service and financial performance. He has also held senior leadership roles with Omni Hotels & Resorts, Salamander Hotels & Resorts, The Sanctuary at Kiawah Island Golf Resort and The Resort at Pelican Hill, with experience spanning general management, operations, food and beverage, hotel openings and transitions. Throughout his career, he has led teams through a wide range of operating environments, including the openings of Salamander Resort & Spa and NOPSI Hotel.
“My focus has always been on service standards and financial performance moving together, the kind of consistency that earns guest loyalty and industry recognition alike,” Nogaki said. “I’m looking forward to helping Charlestowne’s properties reach that next level of distinction for owners and guests.”
Charlestowne is set to announce additions to its portfolio of more than 60 hotels and 50 food and beverage outlets nationwide.
“Steph’s perspective and leadership are a significant addition to our operations group, and Hayato’s depth of experience in service culture, operational standards, F&B, openings and transitions will be a tremendous asset to our company,” said Matt Barba, chief operating officer of Charlestowne Hotels. “Beyond what they each bring professionally, they share a strong commitment to the people and teams they support, and we’re pleased to have them join us as we serve our current portfolio and build towards what’s next in the coming months.”