Small accommodation businesses globally spend more time managing daily operations than attracting guests, according to new research from SiteMinder. SiteMinder’s study shows that nearly half (49 percent) of small accommodation providers prioritize property management tasks over guest acquisition, while only 16 percent dedicate more time to growing their bookings.
Despite these pressures, 53 percent of small hoteliers say they would prefer to focus on guest acquisition. However, 40 percent cite ‘lack of knowledge’ as the biggest barrier to adopting technology that could help attract more guests, while 29 percent maintain static room pricing, either never changing their rates or adjusting them only once annually.
These findings come as SiteMinder unveils the next generation of Little Hotelier, a platform for small accommodation businesses. With this upgrade, Little Hotelier has advanced distribution and revenue tools previously available only to larger properties.
“Our conversations with accommodation providers have made it clear that while managing daily operations such as guest check-ins and coordinating housekeeping remains essential, it shouldn’t come at the expense of growing their bookings,” Leah Rankin, SiteMinder’s chief product officer, said in a statement. “Running a successful accommodation business today means giving these hoteliers the tools that let them work smarter, not harder – tools that help them continue delivering excellent guest experiences while simplifying the path to attracting new bookings. We designed an all-new Little Hotelier to do just that: bringing world-class distribution technology and pricing intelligence into a property management solution small accommodation providers already feel comfortable with. It’s about meeting them where they are, at the heart of day-to-day operations, and giving them greater control over their bookings in a centralized platform.”
As part of Little Hotelier’s upgrade, small accommodation providers will gain access to SiteMinder’s revenue-driving solutions: Dynamic Revenue Plus and Channels Plus.
Dynamic Revenue Plus is the only mobile-first solution that allows hotels to access and act upon live market intelligence, including demand-driving local events and competitor movements. This means small accommodation providers can optimize their bookings in real time, from their mobile or desktop, by taking immediate action on their pricing and distribution strategy.
Channels Plus makes it easier for small properties to broaden their reach by seamlessly connecting to multiple booking channels in a single setup.
“At a time when the accommodation landscape is becoming increasingly complex and competitive, small hoteliers have a valuable opportunity to be more dynamic with their pricing and marketing strategies," Rankin added. "By making Dynamic Revenue Plus and Channels Plus available through Little Hotelier, accommodation providers – from family-run B&Bs to independent hotels – can now adjust their rates as demand-driving opportunities arise, maximize their occupancy with more booking channels and simplify their operations within a perfectly-sized property management system.”